FAQ’s

General

What is your policy on sharing of information?
We do not share any information we collect through orders or contact inquiries. The information is solely used to complete your order or respond to your inquiry.

I see you accept PayPal. Can I still pay by credit card?
Yes. You can pay securely through PayPal using your credit card without needing a PayPal account!

Pricing

Your have FAQs several FREE promotions. Is this real and how is this possible?

Yes it is absolutely 100% real! We offer FREE promotions for a variety of reasons. We may be looking to sell out of a product to make room for new products. We may have excess inventory of a product and want it to sell down. Regardless of the reason, we pass the savings on to you, our customer, so it is a Win – Win scenario! All we ask on our FREE promotions is that you help pay the shipping costs.

Shipping & Delivery

How long will my order take? When will my item(s) be delivered?

– All items are subject to a handling period before they are dispatched.
– 99% of orders leave the warehouse within 3-5 days of payment.
– We will notify you by email when your items have been shipped.

Although your order is processed within 48 hours, Standard Shipping is 3-5 weeks for US delivery. Some items may arrive sooner than others, however most fall within the 3-5 week delivery window.

Express Shipping is available for some products, and these orders are delivered within 7 days.

Where do you ship your products from?
Our main shipping center is located in America, however we also have shipping centers overseas. Some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China. Depending on inventory levels and delivery time-frames we may ship from multiple locations to speed up your order delivery.

I ordered multiple items but they arrived in different deliveries?
In order to expedite delivery of your order, we may ship items at different times from different shipping centers. Please keep this in mind when receiving deliveries. Our goal is to get you your order as fast as possible!

How does your shipping costs work?
We offer a tiered shipping fee structure. This means the more you order the cheaper shipping is per item. We do this to account for worldwide customers and worldwide shipping centers so we can assure you always get the best price for your items at the lowest shipping costs without sacrificing quality.

We also offer several products with Free Shipping. Be sure to take advantage of those deals as well!

What if I don’t receive my item? Do you guarantee delivery?
We 100% guarantee delivery of every item! If you do not receive your order within the delivery window, simply contact us at youronlinewholesalemarketplace@gmail.com and we will get you taken care of!

If you have any other questions, please hit email us at youronlinewholesalemarketplace@gmail.com and we will do our best to help you out.

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